Vacature Technical Onboarding Specialist

Samotics B.V. Homepage

Technical Onboarding Specialist

• Leiden , Netherlands

Customer Journey

Job details Apply

Job description

Hi, we are Samotics! With our unique, AI-driven solution we help many of the world's largest industrial companies to make unplanned downtime history and reduce energy waste. Our mission? To reduce the global energy consumption by 10%!

We are looking for a Technical Onboarding Specialist or Implementation project manager (what's in the name?)). Are you interested in project management and providing a smoothless customer journey? Do you want to make an impact in a fast growing company? And are you ready for an acceleration in your career? Then read on!

The Customer Onboarding team consists of a team lead and several Technical Onboarding Specialists with diverse educational and cultural backgrounds. The team plays a crucial role in the customer journey and works closely together with the Customer Success, Sales, and Product Development organization to ensure an exceptional customer journey. The team is the first point of contact for customers, installation parties, and internal stakeholders for any technical installation and project management questions.

The Technical Onboarding Specialist is focused on making implementation projects for our new customers run smoothly - from relatively small pilot deployments that are completed within a couple of weeks to large-scale roll-outs that run over a period of a year or longer. Managing the installation process, continuously improving, and building relationships with our customers are therefore key aspects of this role.

You will be responsible for the entire installation and onboarding process; from the kick-off meeting and first installation training to the validation of installed hardware and successful handover to our Customer Success Management team. You'll maintain the day-to-day contact with the installers at the customers' sites, obtaining all relevant information, developing and communicating the installation planning, and ensuring progress through excellent communication and problem-solving skills.

More specifically, your most important responsibilities will include:

• Ensuring our customers have an excellent onboarding experience by unburdening them throughout the installation process

• Installation project planning and management

• Provide technical troubleshooting assistance when questions or issues arise (e.g. hardware incorrectly installed, insufficient connectivity)

• Regular contact with all parties involved to ensure correct and successful implementation of our product

• Working on continuous improvement projects: identify and work on areas where we can improve that positively impact our product, our customers, the team, and the entire Samotics organization

Job requirements

What you'll bring ⭐

You are a recent (engineering) graduate with 0 - 2 years of work experience after receiving your degree. You are looking for a customer-facing role in a fast-growing tech company where you combine industrial tech with hard- and software. You have great interpersonal and project management skills, and you want to support our customers on a daily basis. Required skills and experience for this role are:

• A Bachelor (of applied science) or Master Degree; a degree in Engineering (e.g. electrical, mechanical, software) is helpful, but not required

• Recently graduated (or about to graduate) with a maximum of 2 years of (relevant) working experience after graduation

• Fluency in English - Dutch or German knowledge is a plus

• Strong capabilities in project management: manage complex timelines, interdependencies, and stakeholders all at once

• Great communication and stakeholder management skills

• Eye for detail, while still being able to keep the bigger picture in mind

• Having a "Customer first attitude

What we offer

• You get the chance to make an impact by working on cutting-edge technology that has the potential to reduce global energy consumption by 10%.

• A fun and professional company culture based on the principle of freedom and responsibility.

• Work and have fun in our custom-designed penthouse at a three-minute walk from Leiden Central, made with 90% recycled materials and with our own bar.

• Flexibility to work from home in combination with working from the company office.

• Daily fresh lunches and healthy snacks when working in the office.

• A lot of company events such as pub quizzes, chess tournaments and wine tastings.

• A competitive salary and holiday allowance in May.

• 25 vacation days a year and generous parental leave.

• 100% employer-funded pension plan.

• Automatic enrolment in our Stock Appreciation Rights (SAR) scheme which allows you to benefit from a potential exit event.

• A travel allowance (public transport business card) and €65 net connectivity allowance per month.

Please note that for this role we can only hire people with an EU passport.

Ready to join?
We believe that diversity and inclusion are crucial to fostering innovation and creativity. If this role excites you, but you're not sure whether you meet all criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome 🙂

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Cover letter

For this role we only hire individuals for whom one of the following is true: EU/EEA citizen, eligble for a search year visa or eligible for a partner visa. Choose what is applicable for you: *

Passport from an EEA country (EU + Iceland, Liechtenstein, Norway, Switzerland)

Eligible for a search year visa

Eligible for a partner visa

Need visa sponsorship to work in EU

Do you live in the Netherlands or abroad? If you are living abroad, are you willing to relocate? *

I live in the Netherlands

I live abroad and are willing to relocate

I live abroad and want to work fully remote

Why did you decide to apply for the role of Technical Onboarding Specialist at Samotics? *

The Technical Onboarding Specialist will combine an interest in industrial machines with soft- and hardware components. Could you please elaborate on why this excites you? *

Can you provide an example of a project, (side) job or committee where you had to manage a project and communicate with customers on a regular basis? *

Functie:	technical onboarding specialist
Startdatum:	10-04-2024
Ervaring:	Starter
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Samotics via onbekend of onbekend. Of bezoek hun website onbekend.